If an automatic door develops a fault, first make the passage safe. Do not force the door, open covers or handle electrical components yourself.
Automatic Door Fault? Safe First Steps to Take overview
Observe the symptoms
A door that will not open, moves irregularly, fails to respond to its sensor or makes unusual noises may have different causes. Note when the issue began and whether any warning appears on the controls.
Keep the area safe
Clear the door’s operating area. If safe access is not possible, direct people to another entrance. Do not push moving parts by hand or repeatedly try to operate the system.
Request technical service
Give the service team the product type, site address, contact details and a description of the symptoms. Diagnosis and repairs should be carried out by qualified personnel using procedures suited to the system.
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